REFUND AND EXCHANGE
Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement. Please note you may return most Buddha Stones items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You’ll receive a refund or replacement once we receive the item back if the item is in stock.
Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return labels will be provided only for defective products within the policy time.
Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.
Additional non-returnable items:
- Gift cards
- Personalized products
- Sage sticks, candles, and soaps after being opened or used.
- Sale items (special offers)
If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: contact@mail.buddhastoneshop.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.
To complete your return, we require a receipt or proof of purchase.
Note: Please do not return your purchase to the address shown on the package.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.buddhastoneshop.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.buddhastoneshop.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.buddhastoneshop.com.
Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Buddha Stones is not responsible for packages lost in transit if sent via a non-trackable carrier.
退款和换货
我们的政策持续30天。我们理解在线选择个人物品有多困难。因此，所有订单均可在 30 天内退换货，并出示购买证明，可获得全额退款**因正常磨损造成的损坏不符合更换条件。 请注意，您可以将大多数 Buddha Stones 物品（未使用）以原包装退回。退货运费不包括在内。运费和礼品包装等额外服务费不予退还。
但是，如果退货是由于我们的错误（您收到了错误或有缺陷的商品等）造成的，我们还将支付退货运费。
如果商品有库存，我们收到退回的商品后，您将获得退款或换货。
请注意，换货后，商品不符合退款条件。
如果您购买后已超过 30 天，很遗憾，我们无法为您提供退款或换货。
特价商品一经售出，恕不接受退换货。请注意，在这种情况下，不提供退货和换货服务。
要获得退货资格，您的商品必须未使用且与您收到时的状态相同。还必须使用原包装。
仅在政策期限内为有缺陷的产品提供退货标签。
退货运费取决于产品重量、您的发货地点以及您选择的快递方式。
其他不可退货的商品：
- 礼品卡
- 个性化产品
- 打开或使用后的鼠尾草棒、蜡烛和肥皂。
- 特价商品（特价商品）
如果您订购的商品损坏/有缺陷，或者您收到了错误的商品或缺少商品，请联系我们： contact@mail.buddhastoneshop.com
请给我们一个机会为您提供更好的服务！我们的最终目标是确保您 100% 满意。我们希望收到您的来信，并了解我们可以改进的地方！随时给我们发送电子邮件。非常感谢！
1 年内购买的有缺陷商品，如有购买证明，可以申请特殊促销代码，享受同一商品 50% 的折扣。
要完成退货，我们需要收据或购买证明。
注意：请不要将您的购买商品退回到包裹上显示的地址。
退款（如适用）
收到并检查您的退货后，我们将向您发送电子邮件，通知您退款是否获批。
如果获批，我们将处理您的退款，并在 1 周内自动将退款金额计入您的信用卡或原始付款方式。原始订单的所有运费均不可退还。
如果您已完成所有上述操作但仍未收到退款，请通过contact@mail.buddhastoneshop.com与我们联系
退款延迟或缺失（如适用）
如果您尚未收到退款，请先再次检查您的银行账户。
然后联系您的信用卡公司，您的退款可能需要一些时间才能正式到账。
接下来联系您的银行。退款到账通常需要一些处理时间。
如果您已完成所有上述操作但仍未收到退款，请通过contact@mail.buddhastoneshop.com与我们联系
特价商品（如适用）
只有正常价格的商品可以退款，遗憾的是特价商品不能退款。
换货（如适用）
我们只更换有缺陷或损坏的商品。如果您需要将其换成相同的商品，请发送电子邮件至contact@mail.buddhastoneshop.com。
无标签退货
要退回您的产品，您将负责支付退回商品的运费。运费不予退还。如果您收到退款，退货运费将从您的退款中扣除。
根据您的居住地，您换货产品到达您手中所需的时间可能会有所不同。
您可以使用自己的运输方式。我们强烈建议使用提供跟踪号的托运人，以便您跟踪您的货件。请务必保留此跟踪号以作记录。如果通过不可跟踪的承运商发送包裹，Buddha Stones 对运输途中丢失的包裹不承担任何责任。
